Refund policy

Return & Refund Policy

At Baby Biz, we strive to provide our customers with high-quality merchandise and an exceptional shopping experience. We understand that sometimes a purchase may not work out, and we're happy to help.

Please review our return and exchange policy below.

Online Returns

If you are not completely satisfied with your online purchase, eligible non-custom items may be returned within 14 days of receiving your order.

To qualify for a return, merchandise must:

Be unused and in its original condition.
Have all original tags attached.
Be unworn if the item is clothing.

Oversized items may be subject to a nominal restocking fee.

Once an approved return has been received, Baby Biz will issue the applicable refund or store credit, or ship the selected exchange item.

Non-Returnable & Final Sale Items

The following items are not eligible for returns or exchanges:

Car seats, due to safety regulations.
Custom-designed or personalized merchandise.
Special-order and made-to-order items.
Seasonal merchandise.
Sale and clearance merchandise.

Custom, personalized, and made-to-order merchandise requires payment in full at the time of ordering. These items may not always be specifically identified as custom or made-to-order in the product description.

All custom, special-order, seasonal, and sale items are final sale.

How to Return an Online Order

Eligible online purchases may be shipped to:

Baby Biz
ATTN: Returns
4703 N. Midkiff Road
Midland, TX 79705

All returned merchandise must meet the eligibility requirements outlined above.

For questions regarding your return, please contact us at (432) 520-5405 or orders@babybizmidland.com.

Return Shipping Costs

Customers are responsible for all return shipping expenses, including returns from orders that originally qualified for free shipping.

Original shipping charges are non-refundable.

Oversized items may also be subject to a nominal restocking fee.

In-Store Exchange Policy

We gladly accept eligible merchandise purchased in our store for exchange or store credit only.

Merchandise must be in its original condition with all original tags attached.

In-store purchases are not eligible for refunds under our standard exchange policy.

Custom or special-order merchandise, seasonal items, and sale merchandise are final sale and cannot be exchanged or returned.

Defective Merchandise

If you receive an item that is defective, please contact Baby Biz at (432) 520-5405 within 30 days of delivery.

After 30 days, customers must contact the manufacturer directly regarding defects or warranty claims.

Defective merchandise is covered under the manufacturer's warranty, subject to the manufacturer's terms and conditions.

Baby Biz is unable to replace defective merchandise after 30 days from receipt.

Damaged Items

We take great care when preparing orders for shipment. However, if your merchandise arrives damaged, broken, or defective, please contact us within 7 business days of delivery.

If damage is reported within the required timeframe, Baby Biz will, at our discretion and expense, either:

Replace the damaged or broken parts when possible.
Ship a replacement item.

Please inspect all merchandise carefully upon delivery, including checking for concealed damage.

When reporting damage, please have the following information available, when applicable:

Model number
Serial number
Date of manufacture
Part numbers

Important: Damage must be reported within 7 business days of delivery. After this period, Baby Biz cannot replace damaged merchandise. This deadline also applies to requests to cancel or return a damaged item.

Replacement parts will be processed as quickly as possible. Express shipping is not available for replacement parts.

Refunds & Exchanges

Once your eligible online return has been received and approved, Baby Biz will process the applicable refund, exchange, or store credit.

Eligible online returns must be made within 14 days of receiving your order.
In-store purchases qualify for exchange or store credit only.
Original shipping charges are non-refundable.

All returned merchandise must meet the eligibility requirements outlined in this policy.

Order Cancellations

If you need to cancel an order, please contact Baby Biz within 4 hours of placing your order to cancel without additional charges.

Phone: (432) 520-5405
Email: orders@babybizmidland.com

If your order was placed before or after normal business hours, please leave a message within the four-hour window to help ensure no cancellation penalties occur.

Contact Information

Our team is happy to assist with questions regarding returns, exchanges, damaged merchandise, or order cancellations.

Baby Biz
4703 N. Midkiff Road
Midland, TX 79705